Shipping policy
Shipping Policy
At Altavista Signs, many of our products are manufactured, assembled, or configured specifically for each order. Production and shipping times therefore vary depending on the product, quantity, configuration, and availability of components.
The timeframes below are estimates provided for planning purposes. If you have a specific project deadline, please contact us before placing your order. We will review your requirements and let you know whether your requested delivery date can be accommodated.
📦 Processing & Production Times
Many standard products and components are kept in inventory. Other products require fabrication, assembly, sizing, or configuration before shipment.
Production time begins after the order has been received and, when applicable, after all required dimensions, specifications, drawings, artwork, or other project details have been confirmed.
Curved Product Line
For most standard curved sign holder products, please allow approximately:
- 3 business days for production and processing
- Plus standard ground shipping time
For planning purposes, most standard orders should be expected to arrive in approximately 7 business days from the date the order is finalized, depending on destination and carrier transit time.
Large-quantity, custom-size, special-finish, and made-to-order projects may require additional production time.
🚚 Shipping & Delivery
Orders are shipped using an appropriate carrier based on destination, package size, weight, and service selected.
Once an order has been transferred to the carrier, actual transit and delivery times are controlled by the carrier and cannot be guaranteed by Altavista Signs.
Tracking information will be provided when available.
Please note:
- Delivery dates shown during checkout or provided before shipment are estimates unless specifically confirmed otherwise in writing
- Weekends and holidays may affect production and carrier schedules
- Large, custom, or multi-piece orders may ship in more than one package
- Carrier delays caused by weather, service disruptions, incorrect addresses, or other circumstances outside our control may affect delivery
⚡ Rush & Expedited Orders
If our standard production and delivery schedule does not meet your project deadline, please contact us.
When production capacity and component availability permit, we may be able to expedite both production and shipping for an additional charge.
A typical expedited schedule may include:
- Approximately 2 business days for production
- 2nd Day shipping
This can result in delivery in approximately 4 business days, depending on the product, destination, inventory, and carrier service.
Rush service is not guaranteed until availability and the delivery schedule have been confirmed by Altavista Signs.
Email sales@altavistasigns.com with your required delivery date and order details. If you have already placed the order, contact us as soon as possible and we will determine whether expedited processing is still available.
🌎 International Shipping
Altavista Signs can ship orders internationally to many destinations.
International customers are responsible for any applicable:
- Customs duties
- Import taxes
- Brokerage charges
- Local fees or assessments
These charges are generally not included in the product or shipping price unless specifically stated otherwise.
Customs processing may also extend delivery times.
📐 Custom Sizes & Special Projects
Altavista Signs offers a wide range of standard and custom sign holder configurations.
If your project requires a custom size, special configuration, larger quantity, or a product you do not see on our website, please contact:
Please provide dimensions, quantities, orientation, finish, insert requirements, drawings, or other relevant specifications when available.
Because of the large number of possible configurations, not every available product or size is displayed online.
Custom and made-to-order products may require additional production time.
🛒 Order Processing
You may place an order using an account or our guest checkout option.
After your order is successfully submitted, an order confirmation will be sent to the email address provided during checkout.
If you do not receive your confirmation:
- Check your spam or junk folder.
- Confirm that the email address entered with your order is correct.
- Contact sales@altavistasigns.com if you still cannot locate it.
For custom projects, production may not begin until all necessary specifications or approvals have been received.
🚫 Order Cancellations
Orders may be canceled within 1 hour of placement.
After this period, an order may already have entered processing or production, and cancellation cannot be guaranteed.
Custom, made-to-order, modified, or personalized products cannot be canceled once production has started.
If an eligible standard product has already shipped, our standard Refund & Returns Policy applies.
↩️ Returns
Eligible standard products may be returned within 45 days of delivery, subject to our Refund & Returns Policy.
For eligible customer-requested returns:
- Products must be unused, uninstalled, and in original condition
- Prior return authorization is required
- Customer is responsible for return shipping
- Original shipping and handling charges are non-refundable
- A 12% restocking fee applies to eligible change-of-mind returns
Custom-size, made-to-order, personalized, printed, engraved, modified, or customer-specific products are final sale unless damaged, defective, or produced incorrectly by Altavista Signs.
Please review all dimensions, sizes, quantities, configurations, and other specifications carefully before approving a custom order.
🛡️ 90-Day Limited Product Warranty
Altavista Signs provides a 90-day limited warranty from the date of delivery against defects in materials and workmanship under normal intended use.
If you believe a product has a manufacturing defect, contact us within the warranty period with:
- Your order number
- A description of the issue
- Clear photographs showing the product and the affected area
After reviewing the claim, Altavista Signs may, at its discretion and as appropriate, repair the product, provide replacement parts, replace the affected product, or provide another appropriate resolution.
The warranty does not cover:
- Normal wear and tear
- Damage caused by improper installation or mounting
- Misuse, abuse, accidents, or negligence
- Unauthorized modification, cutting, drilling, engraving, printing, or alteration
- Damage caused by incompatible inserts, mounting materials, adhesives, or hardware
- Damage occurring after delivery due to improper handling or storage
- Damage caused by environmental conditions when a product is used in an application for which it was not designed
- Cosmetic changes that do not affect normal product function
This warranty applies only to defects attributable to the product as originally supplied by Altavista Signs.
📬 Contact Us
Questions about production schedules, shipping, custom projects, returns, or warranty claims can be directed to:
Altavista Signs
Email: sales@altavistasigns.com
WhatsApp: (307) 509-5806